Now booking at two South Florida locations — Fort Lauderdale & Miami.

FREQUENTLY ASKED QUESTIONS

A little clarity before grooming day.

Find quick answers below. For pet-specific questions, please contact the salon you plan to visit.

Choose a Location
How do I book an appointment?

Visit Book Online, choose Fort Lauderdale or Miami, and use that location’s booking page. You can also call your preferred salon.

Which location should I select?

Choose the salon you plan to visit. Fort Lauderdale and Miami use separate booking systems, and appointments are not shared between them.

Do you accept walk-ins?

Walk-in availability can change. Please call your preferred location before visiting so the team can confirm availability.

What is included in a bath?

Bath services may include premium shampoo and conditioner, blow-dry, brushing, nail trimming, ear cleaning, eye and paw cleanup, and a sanitary trim when appropriate. Confirm inclusions when booking.

What is included in a Signature Groom & Style?

Signature Groom & Style includes everything in the Signature Bath & Finish plus a complete customized haircut based on breed, coat condition and preferred style.

How is the final price determined?

Pricing may vary by breed, size, coat condition, behavior, time required and requested style. The team will confirm the final price for your pet.

Do you groom puppies and senior pets?

Please tell the team your pet’s age, health needs and grooming history when booking so they can discuss the most comfortable approach.

What should I bring to the appointment?

Bring any information the team requests when confirming your appointment. Ask your selected salon about current vaccination or documentation requirements.

What happens if my pet is anxious or difficult to groom?

Please share behavior and health concerns before the appointment. The team will discuss what can be done safely and comfortably for your pet.

What is your cancellation or no-show policy?

This policy must be confirmed with your selected location. Please ask when booking or call before changing an appointment.

How long will the grooming appointment take?

Timing depends on service, coat, behavior and the pet’s individual needs. Your groomer can provide an estimate after learning about your pet.

Can I request a specific groomer?

You may request a groomer when booking. Availability is not guaranteed and should be confirmed with your selected location.

Still have a question?

Call your preferred location and our team will be happy to help.

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